You have questions.

💬

We have answers.

Welcome to Hello Diabetes™ — where we believe diabetes care should be personal, accessible, and minimizing your out-of-pocket burden. Our vision is long-term, compassionate support for those with diabetes that’s covered by existing insurance benefits. Whether you’re here to explore care or collaborate on expanding access, you’re in the right place.

Colorful cartoon text spelling "HELLO" with a smiling face emoji as the letter 'O' on a brown background.

Client FAQs

  • We’re a 100% virtual diabetes care service that works with your existing insurance to provide personalized nutrition and diabetes support—without surprise bills. Our team includes licensed diabetes specialists who understand the real-life challenges of managing diabetes.

  • In most cases, your insurance covers our services completely. Some plans may require a deductible.

    We verify your benefits before you begin, so you’ll know exactly what’s included. No cash-pay surprises. No hidden fees.

    We refuse to be another cost in your diabetes journey!

  • • Nutrition counseling

    • Personalized diabetes expertise and coaching

    • Insulin and medication guidance


    • CGM and insulin pump and diabetes technology support


    • Virtual visits and messaging support as often as you need


    • Relief from costly diabetes visits and short term programs.

  • If you are an adult who has been diagnosed with diabetes (any form) and live in one of our covered states, you’re likely eligible. We’re expanding rapidly—so even if you’re outside our current coverage area, reach out and we’ll explore options.

  • Hello Diabetes is in network with the following insurance networks:

    • Aetna

    • BlueCross BlueShield

    • Cigna

    • Curative Health

    • First Health

    • Medicare

    • Oscar

    • United Healthcare

  • We serve clients in:

    • Arizona
    • California
    • Illinois
    • Ohio,
    • Tennesse
    • Texas
    • Washington

    We’re expanding rapidly—so even if you’re outside our current coverage area, we encourage you to reach out and we’ll explore how we can work together!

  • Emphatically no.

    While our team understands carbohydrate counting and can teach it when appropriate, it’s just one small piece of the puzzle. Our clinicians are trained to approach diabetes care with nuance, compassion, and expertise that goes far beyond grams and glucose.

    At Hello Diabetes, we believe in whole-person care. That means:

    • Personalized guidance based on your goals, lifestyle, and relationship with food

  • Just book a call or fill out our contact form. We’ll verify your insurance, match you with a specialist, and get you started on your care journey—on your terms.

  • As long as you want it to be! We are a long-term diabetes care solution. Utilizing existing insurance benefits allows our clients stay with us for years! There is no graduation or end-date.

  • Please let us know so we can update our system and obtain your new coverage details. There are also options to continue care with our team if you are uninsured. 

  • We want you to use the system or tools that are best for you. We support all diabetes technologies and have worn and used most of them ourselves. We support the use of DIY AID systems including:

    Insulin Pumps

    Omnipod (Omnipod 5, DASH)
    Medtronic (MiniMed 780G, MiniMed 770G, MiniMed 630G)
    Tandem (t:slim X2)
    DIY Loop Systems

    Coming soon: CeQur (Simplicity)


    Continuous Glucose Monitor (CGM)

    Abbott (FreeStyle Libre 3, FreeStyle Libre 3 Plus, FreeStyle Libre 2, FreeStyle Libre 2 Plus)
    Dexcom (G6, G7, ONE+)
    Senseonics (Eversense 365)
    Medtronic (Guardian 4)

  • The ADCES Patient Bill of Rights explains what every person receiving Diabetes Self‑Management Education and Support (DSMES) should expect from an accredited program. You can read the full document here.

  • If you have concerns about the diabetes self‑management education or training you receive, you can contact ADCES directly. This is part of the national quality‑assurance process for accredited programs.
    Click here for more information.

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Partner FAQs

  • We’re actively collaborating with:

    • Grant-funded clinics and nonprofits

    • Health systems seeking virtual care expansion

    • Diabetes technology companies seeking to utilize insurance to fund device instruction

    • Organizations building combatting diabetes stigma and discrimination

    • Startups or programs looking to integrate diabetes expertise

    • Clinics looking to improve the “patient experience” for individuals living with diabetes 

    • Events seeking passionate diabetes speakers 

  • We can:

    • Provide virtual RDN CDCES services

    • License our accredited virtual diabetes program

    • Train your team on best-in-class practices to improve the diabetes care experience 

    • Speak or serve on a panel at your upcoming event

    • Unlock reimbursable revenue within diabetes care

  • We offer flexible models. Please reach out to us to schedule a meeting so we can understand your business needs.

  • We’re founded by a diabetes specialist who lives with T1D—and we’re obsessed with removing barriers to care. Our model blends clinical excellence, insurance-savvy strategy, and deep empathy for the lived experience of diabetes.

  • Let’s talk! Reach out via our contact page or email us directly. We’ll schedule a discovery call to learn more about your goals and how we can support them.

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