Privacy policy.

Effective Date: 01 June 2024

1. Introduction

Welcome to Hello Diabetes. This Privacy Policy describes how we collect, use, and share your personal information when you use our virtual dietitian services. We are committed to protecting your privacy and ensuring the security of your personal information.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: This includes your name, address, phone number, email address, date of birth, and other identifiers.

  • Health Information: This includes information about your medical history, dietary preferences, and other health-related data.

  • Usage Information: This includes information about how you use our services, such as your interactions with our website and mobile application.

  • Payment Information: This includes information necessary for processing payments, such as credit card numbers and billing addresses.

3. How We Use Your Information

We use your information to:

  • Provide and improve our services.

  • Communicate with you about your treatment plans and appointments.

  • Process payments for our services.

  • Comply with legal and regulatory requirements.

  • Conduct research and analysis to enhance our services.

4. Sharing Your Information

We may share your information with the following partners:

  • RxFood: We use RxFood to assist with dietary analysis and meal planning. For more information on their privacy practices, please see their Privacy Policy.

  • Healthie: We use Healthie for HIPAA-compliant EMR, telehealth, e-fax, virtual practice management and client engagement. For more information on their privacy practices, please see their Privacy Policy.

  • EatLove: We use EatLove for personalized meal planning and nutrition advice. For more information on their privacy practices, please see their Privacy Policy.

  • Dexcom: We use Dexcom for continuous glucose monitoring services. For more information on their privacy practices, please see their Privacy Policy.

  • Fullscript: We use Fullscript to recommend dietary supplements if a nutrient deficiency has been identified. We do not earn commission or profit on nutrition supplements as per the code of ethics for registered dietitian nutritionists. For more information on their privacy practices, please see their Privacy Policy.

  • Evexia Diagnostics: We use Evexia for laboratory testing under the supervision of medical provider when required for your health care plan. For more information on their privacy practices, please see their Privacy Policy.

  • Office Ally: We use Office Ally for medical billing and claims processing with your health insurance provider. For more information on their privacy practices, please see their Privacy Policy.

  • Stripe: We use Stripe to process credit card payments for cash services, packages, copays due at time of service, no-show fees, and balances not covered by your health insurance plan. For more information on their privacy practices, please see their Privacy Policy. 

  • ZocDoc: We use ZocDoc for appointment scheduling. For more information on their privacy practices, please see their Privacy Policy.

  • Squarespace: We use Squarespace for our website. For more information on their privacy practices, please see their Terms of Service.

  • Wordpress: We use Wordpress for our blog. For more information on their privacy practices, please see their Privacy Policy

  • Other diabetes data-sharing platforms: Upon request, We use other diabetes data management programs to view, analyze, and make recommendations for your lifestyle plan. Please see their Privacy Policies. 

5. Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request access to your personal information that we hold.

  • Correction: You can request corrections to any inaccurate or incomplete personal information.

  • Deletion: You can request the deletion of your personal information, subject to certain exceptions.

  • Opt-Out: You can opt out of receiving marketing communications from us.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Hello Diabetes LLC
661 W Lake Street Suite 2S Chicago, IL 60661
info@hellodiabetes.me

9. Acknowledgment

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.

This Privacy Policy is intended to comply with applicable laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA) and the General Data Protection Regulation (GDPR), where applicable.

Hello Diabetes LLC reserves the right to modify this Privacy Policy at any time. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.